FAQs – Shelly Jewels

Orders are usually processed within 3-5 business days (i.e Monday – Saturday). For orders within Mumbai, we process and ship orders within 1-3 days. Some orders, such as customized/personalized orders, or pre-order items, may take longer.

We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately.

If you'd like to request a specific delivery time, please email us at info@shellyjewels.com or call/whatsapp us at 7208496665. Once an order is shipped, we will unfortunately not be able to make any changes to your order.
We use Aramex, Bluedart, DTDC, Delhivery, Ecom Express, and Speedpost for all domestic pincodes and domestic shipping is free for orders above Rs. 1000. You will be notified when your order ships from our warehouse with a Tracking Number.
You will also be notified when your parcel is out for delivery in your local area. Please click here to track your shipment using tracking number or your order number.

Yes, we ship to selected countries. Please click here to view our International Order policies. If you can't see your country in the list, then please call/whatsapp us at 7208496665 and we will provide you with shipping rates and transit times.
While we cannot provide any guarantees on behalf of third party logistics firms, we will send you an email and SMS when your parcel is out for delivery in your local area. We will also constantly follow up on your behalf with the logistics firms towards ensuring that your item is delivered to you at the earliest. Please don't hesitate to contact us if you are facing any issues with the receipt of your parcel.

No worries at all! We understand you may change your mind every now and then (with so many baubles around us, it happens to us all the time!) We are happy to offer a 15-day, no-questions-asked return policy (with online refunds for online payments and store credit for COD payments) for unused and unworn items that still have the tag attached.

The only exception is for personalized pieces or SALE items, which unfortunately are final sale only. Please allow for two weeks from the time that you send the parcel, for us to process your refund. Your return shipping charges will be free if you choose to use our logistics partners.
Please email us at info@shellyjewels.com or call/whatsapp us at 7208496665 for pick-up instructions. Please keep the parcel packed and ready and address all returns to:
808 Aston, Sundervan Complex, Shastri Nagar,
Andheri - West,
Mumbai - 400 053, INDIA
We can only accept requests for cancellations before an order is dispatched. Once an order is dispatched and you would like to cancel it, please call/whatsapp us at 7208496665 or email us at info@shellyjewels.com
Currently, we are not able to process any exchanges. If you'd like a replacement for the same item, please email us at info@shellyjewels.com or whatsapp/call us at 7208496665

Once you send us your parcel, please allow for two weeks for your package to arrive and for us to process your refund.
You can simply click on the "Notify Me" button and fill in your contact details. If we're able to restock that item, you'll be sure to get a call or email from us!

We accept Debit and Credit Cards for Visa/MasterCard/AMEX, NetBanking, UPI, Tez, and Cash On Delivery.

For international orders, we only accept credit card payments, which are processed in Indian National Rupees (INR).

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