Return & Exchange Policy
At Shelly Jewels, we ensure that when you purchase something on our platform, you have a memorable and hassle-free experience. However, if you do not find the product satisfactory and wish to return or exchange it, our easy return, and refund policy will help you do so.
The following steps will give you a clear idea of the process, step-by-step.
- A return request has to be placed within 48 hours from the time of order delivery, via email only.
- In the case of international shipments return/refund/exchange is not applicable other than for damaged products, and the concern has to be reported within 48 hours from the time of order delivery, via email only.
- International orders which are undelivered due to any issues from the customer's end are inapplicable for Refund. Hence, it requested to not place any refund request, in case of non-delivery of products wherein the customer was unreachable/out of station/has provided incorrect shipping information or any such issues which arose from the customer side.
- Once we receive the request, we shall send across an Email stating confirmation of the same and inquiring about your bank account details for refund purpose.
- The product will be picked up from your doorstep, and the courier arrangements required for this will be our sole responsibility.
- Once we get the product in our warehouse, it shall be put under quality testing.
- If the product qualifies the required parameters, we shall send another mail confirming the return and assuring a refund.
- You are expected to receive the refund amount credited to your bank account within 7-10 business days from the date of returned articles received by us
- Exclusive Designer Jewelry is ineligible for Returns/Exchanges/Refunds.
Conditions Under Which Return Is Infeasible
There are certain circumstances under which Shelly Jewels would not accept a return.
The following are the parameters that have to be met for validating a return:
- The product must be unused.
- It must not have any stain, sweat, or body odor on it.
- It must not be torn or damaged.
- The price tags and/or paper tags should be unaltered.
- Products purchased on any discount/offers/sale are INELIGIBLE for Return/Exchange/Refund.
- Products that are made on a “Pre-Order” basis are not eligible for any return/refunds/exchanges unless the product is damaged.
- Exchange/Return for Designer Jewelry worth more than 10,000 INR will be accepted only in the case of a manufacturing defect or dispatch of an incorrect item.
- Any order worth more than 50,000 INR is not considered for Return/Exchange/Refund.
- Order placed for Jewelry in exchange is ineligible for return/exchange/refund.
- No return shall be entertained if the product is purchased with customization.
- For Jewellery, return/exchange/refund is not applicable. Once the Jewellery is delivered to the customer, it is considered as the final sale involving no options of return/exchange/refund, so customers are requested not to place any return or refund requests post a Jewellery purchase.
- Any orders which are dispatched on an urgent basis, on customer request, before the dispatch timeline, will be ineligible for Return/Exchange/Refund.
- Prepaid orders once dispatched from our warehouse, post confirmation from the client, is inapplicable for any cancellation and/or refund.
When Can You Cancel An Order?
Any purchase can be canceled before the shipment process is initiated. Once the shipment process is started, the product will not be eligible for cancellation. However, you can initiate a return once it is delivered to you. If cancellation is requested before the shipment/dispatch of the product, the entire amount you have paid will be returned.
Kindly note, Prepaid orders will not be considered for any cancellation or refund.